1. Introduction

GRVTi Creations Logistics ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, company name, email address, phone number, and other contact details you provide through our contact form.
Business Information: Details about your logistics requirements, van type preferences, delivery frequency, and operational needs.
Technical Information: IP address, browser type, device information, and usage data collected through cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide information about our services
Schedule and conduct video consultations
Match you with appropriate delivery operators
Improve our website and services
Send you service-related communications (with your consent)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Vetted delivery operators in our network (only with your explicit consent)
Service providers who assist in our operations
Legal authorities when required by law

5. Data Protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure storage, encryption where appropriate, and access controls.

6. Your Rights

Under UK data protection laws (including GDPR), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office (ICO)

7. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. We use essential cookies for website functionality and analytics cookies (with your consent) to understand how visitors use our site.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]